Notes on First Aid Measures | Grade 12 > Hotel Management > Front Desk | KULLABS.COM

First Aid Measures

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First aid is a simple medical treatment that is given or provided to the injured person on the sport, before consulting a doctor. In the case of serious accidents, patients can be taken to the hospital immediately to minimize the risk. In other words, it is just a primary medical treatment that is provided to an injured person on the spot.

A first aid provider is a person who is trained to provide first aid. It is essential that all hotel employees are imparted the basic training of first aid as they could be the first ones on the spot to give immediate attention to the causality. Proper first aid in time can even save a person life. People without proper training should not normally attempt to give first aid beyond procedures, such as making the person comfortable. Many hotels organize a first aid training program for their employees and are awarded certificates in recognition or having successfully completed the training.

First aid equipment and supplies are should locate in convenient areas. Each department in a hotel should have first aid kit or box at an obvious location. The first aid kit box should contain the following items;

  • Clinical thermometer
  • Cotton roll
  • Sterilized scissors, blades, thread, etc
  • Tincture iodine
  • Safety pins, sling, splint, etc
  • Cotton rolls
  • Antiseptic cream/lotion
  • Dressing rolls
  • Medical tablets
  • Pads and wooden support

Accidents can occur at any time and can be prevented with care. In the case of an accident, you can be of help if you know first aid. You will be able to give important and basic first aid if needed. Remember always take help from an adult immediately.

Do not move the casualty unnecessarily. Keep the person to be treated warmly. Make a diagnosis, decide the treatment and treat. Check for breathing, blood circulation and pulse. Those are the basic rule that a first aid trained person should know.

The following are some of the immediate steps that can be taken towards first aid :

  1. Respiration or mouth to mouth resuscitations
  • Clear anything thing from the mouth.
  • Incline the back, pinch nose closed and open mouth of casualty
  • . Seal his/her mouth with your and blow, repeat it taking fresh air.
  • Once started one must continue until casualty breathes on his/her own

  1. Wounds/Bleeding
  • Clean the wound with cotton dipped in antiseptic lotion for e.g Dettol or Salvon.
  • Try to control bleeding by raising the bleeding area above the level of the heart.
  • Rinse and support the injured area.
  • Cover with dressing and apply a bandage or plaster depending upon the size of the wound

  1. Fractures
  • Support the fractured part with a well-padded stiff reaching the joints on either side.
  • Apply bandage on either side of the site and at the joints on either side support.
  • In the case of worse conditions, casualty should immediately be referred to the doctor.

  1. Minor Burns and Scalds

A burn is caused by dry heat and as scaled by moist heat like steam, very hot water, or hot oil.

  • Remove any rings/clothing before the area soils.
  • Immediately cool the area with cold water – for 15 minutes until pain subsides.
  • Do not use any creams, fat or lotion or any antiseptic on the burn.
  • Cover the burn with a dressing
  • Do not use adhesive dressing or plaster.
  • Do not break blister or remove loose skin

  1. Nose bleeding:
  • Sit the person down with the head forward.
  • Loosen clothing around the neck and chest.
  • Ask them to breathe through the mouth and to pinch the soft part of the nose.
  • After 10 minutes, release the pressure.
  • Warn the person not to blow the nose for several hours.
  • If the bleeding does not stop, go for medical assistance.

  1. Fracture
  • Support the fracture part with a well-padded splint reaching the joints on the either side
  • Apply the bandage or plaster on either side of the fractured part.
  • In the case of serious fracture, a doctor must be called in.

  1. Chocking
  • Give four quick back blows with the heel of hand
  • Deliver these sharp blows rapidly and forcefully between the shoulders blades, while supporting the chest of casualty with another hand on the breastbone.
  • If unsuccessful, give four upward abdominal thrust, stand behind casualty and wrap four arms around their wrist.
  • Grasp the fist with your other hand and place the thumb side of your wrist in the mid-line between the waist and rib cage. Press fist into the abdomen with four quick upward and inward thrust.

  1. Fainting
  • If casualty feels faint, sit them down and help them to lean forward with head between the knees by taking a deep breath.
  • Loosen any tight clothing at neck, chest, and waist.
  • Reassure casualty as they recover, and raise them to sit position.
  • Do not give casualty anything by mouth until fully conscious.
  • Once the victim gains consciousness, allow only sips of water.

  1. Shock
  • If casualty`s breathing or heart has stopped, start chest compression.
  • If breathing becomes difficult or vomiting seems likely, place the casualty in a recovery position.
  • Loose clothing and keep the surrounding area silent.
  • Do not move them unnecessarily.
  • Do not give casualty anything to eat or drink.

  1. Animals bite or (snake and scorpion bites)
  • Clean the area around the puncture.
  • Place the sanitary dressing around the puncture marks.
  • If a bite is on the hand or on the upper limb, immobilize the limb with a sling.
  • If on the lower limb, tie both legs.
  • Do not suck the affected part or wound. It may be dangerous.
  • seek immediate medical help.

First aid measures are needed in every unusual accident that happens in a hotel. Accidents are unpredicted and may be minor or major depending upon the condition of an incident. When accidents happen in a hotel call a doctor at that time is really difficult but if the employee of the hotel know only basic first-aid training they can help the patients or prevent any serious injuries until the doctor arrives. So first aid and first aid training are very important in every hotel.


Joshi, Basant Prasad, Fundamentals of Hotel Management-XII, Sukunda Pustak Bhandar, Kathmandu

Bhandari, Saroj Sing, Principle of Hotel Management-XII, Asmita Publication, Kathmandu

Oli, Gopal Singh, Hotel Management Principle and practices-XII, Buddha Prakashan, Kathmandu

  1. First aid equipment and supplies are should locate in convenient areas so that it will be easy to find it in need.
  2. First aid training should be provided to every employee of a hotel.
  3. People without proper training should not normally attempt to give first aid beyond procedures, such as making the person comfortable.

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