Notes on Room and Spring Cleaning | Grade 12 > Hotel Management > House Keeping Department | KULLABS.COM

Room and Spring Cleaning

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  • Things to remember

Bedroom Cleaning

bedroom cleaning(source:blog.cleantecinnovation.com960 × 640)

Fig: bedroom cleaning (source:blog.cleantecinnovation.com)

The bedroom must be cleaned and serviced each day after the check-out of a guest. The guest bedroom requires cleaning, changing of the linen, replenishing of supplies and making up the beds. This task is carried out by the room attendant. Each room should seem fresh and provide a comfortable condition to the guests. Daily maintenance removes dust from the room.

Bedroom cleaning supplies

  • Carpet brush
  • Dustpan
  • Dustbin
  • Duster- furniture duster, glass duster, rigo pad.

Bedroom cleaning procedure

  1. Enter the guest room.
  • Check the DND card.
  • Knock the door and announce housekeeping.
  • Wait for a while.
  • Open the door.
  1. Begin cleaning, tidy and let the room's air go out.
  • Switch on the light
  • Draw curtains and open the window.
  • Strip the bed.
  • Make the bed.
  1. Clean the guest room/ dust it.
  • Vacuum the room.
  • Replenish the supply.
  • Give a glance and exit.
  • Close the door.
  • Note on/ record room status and proceed.

Bathroom cleaning

(Source: www.shutterstock.com)
(Source: www.shutterstock.com)

A room attendant attends a guest bathroom along with the guest bedroom. After finishing the bedroom unit, the bathroom is attended for cleaning towards the end of the room cleaning cycle.

Basic cleaning principles:

  1. Cleaning activity starts from the ceiling downwards to the floor.
  2. Floors are cleaned from the wall farthest to the door to the exit.

The bathroom cleaning procedure includes the following activities:

  1. Open all windows, exhaust fan and ventilation.
  2. Check for any maintenance requirement and report the same to the housekeeping control desk or maintenance department.
  3. Shake out all soiled linen and deposit them in linen hamper of the maid’s cart.
  4. Collect all trash from the bathroom dustbin and deposit it in the trash bag of the maid’s cart.
  5. Dust the ceiling, AC, ventilation and exhaust fan, etc.
  6. Wipe bulbs and light shades with a dry cloth. Check that all the bulbs are working.
  7. Wipe down tile walls using a sponge or damp cloth. Follow with a dry cloth ensuring that the tiles are free of watermarks.
  8. Clean mirror first with a damp cloth and then with a damp newspaper and finally with a dry cloth.
  9. Scrub and clean the bathtub, washbasins, W/C, bidet and faucet/ taps. Then wipe it with a lint-free dry cloth. Ensure that they are in working condition.
  10. Wipe the shower curtain with a dry lint free duster.
  11. Replenish fresh bathroom linen and other bathroom supplies as per the type of room.
  12. Scrub the floor of the bathroom and clean/wipe it completely.
  13. Clean the windows shut all lights and close the bathroom door.

Spring cleaning

(Source:www.likenew07.com)
(Source:www.likenew07.com)

Spring cleaning refers to the complete or thorough cleaning of a given area or an object. It is carried out at regular intervals based upon the use of an area. As spring cleaning involves a complete overhaul of the rooms, it is appropriate to undertake during slack seasons/ off seasons or very low occupancy periods. Spring cleaning involves many tasks on which the housekeeping department works in close coordination with the maintenance department.

Spring cleaning procedure involves the following activities:

  1. Ascertain the room to be cleaned. Coordinate with the front office and block the room.
  2. Inform all the coordinating departments and sections such as plumbing, carpet shampooing, electrical and pest control.
  3. Place the furniture at a convenient place of the room and cover it with discarded linen. If necessary, send the furniture for necessary repair and mending.
  4. Roll away the carpet and arrange for stain treatment and carpet shampooing. Once the carpet is removed, arrange for pest control in the underlay.
  5. Remove all the upholsteries such as curtains, lampshades, bed cover, and sofa cover and send it for stain treatment followed by dry cleaning or shampooing.
  6. Clean ceiling, walls, doors and windows appropriately.
  7. Arrange for scrubbing the tiles on the walls and floors in the bathroom.
  8. Arrange for attending air condition units, refrigerator, grill, exhausts, vents, etc.
  9. Arrange for attending channel music, satellite, TV channels and telephone.
  10. In the bathroom, the plumber must ensure that the hot and cold water line, drainage, faucet, cistern, etc are maintained and functional.
  11. Check and clean mirrors, window panels, lampshades, glass tops, picture frames, etc.
  12. Polish all brassware such as number plates, flower pots, picture frames, etc.
  13. Once everything is done, fix the carpet and re-arrange the room. As the room becomes ready to let in, inform the front office department.

Second service

It is the chargeable service provided by the housekeeping department on the special request of a guest. The step by step procedures of second service are:

  1. Remove room-service trays and used plates, dishes, glasses and bottles.
  2. Damp-dust the surfaces in the guest room that is likely to have been used by the visitors and guests.
  3. Mop the floor and make the bed.
  4. Replace the water jugs.
  5. Clean the bathroom thoroughly.
  6. Replace the soiled linen with fresh ones.
  7. Spray on the air-fresher if the room has residual odor of food.
  8. Exit the room and update the room report.

References:

"room; spring cleaning" Jha, Manoj Kumar and Saroj Singh Bhandari. Hotel Management. reprint 2013. Kathmandu: Asmita Publication, 2012.

"room; spring cleaning" Oli, Gopal Singh and B.B Chhetri. Hotel Management. Revised Edition 2015. Kathmandu: Buddha Publication, 2015.



  1. Cleaning activity starts from the ceiling downwards to the floor.
  2. Floors are cleaned from the wall farthest to the door to the exit.
  3. Spring cleaning is appropriate to undertake during slack seasons/ off seasons or very low occupancy periods.
  4. Second service  is the chargeable service provided by the housekeeping department on the special request of a guest. 
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