Business communication can be defined as the network of information existed among the insiders and outsiders to solve the problems of business organization. Business Communication is regulated by certain rules and norms. In early times, business communication was limited to paperwork, telephone calls etc. But now with the advent of technology, we have cell phones, video conferencing, emails, and satellite communication to support business communication.
According to Raymond, Marie, Kathryn and Neerja, "Business communication can be defined as a problem-solving activity. It is an interpersonal goal oriented process".
Business data and information come from multiple sources. The main sources of information are:
Information created by the operation of an organization that includes sales, purchase, orders and transactions in inventory instead of the data being created by an independent study or database. Accounting records can be taken as a prime source of internal information. The detailed transactions of the past which may be used as the basis of planning for the future.
The information obtained from outside the business is called external information which can be used as a major source for future planning and forecasting. There are various sources of external information. They are:
The letter which is drafted by one business organization to another organization or for correspondence between two such organization and their customers, clients and other external parties. The letter is an important medium of business. It is the traditional form of business messages. It is written with the purpose of buying and selling goods and carrying out other activities of business. Letters, applications, circulars, notices, memorandum, quotation, orders, complaint letter etc. are the means of correspondence.
According to S.P Arora,"Correspondence can be defined as communicating in written on the subject of mutual interest either within the organization or with an outsider".
The success of a business depends on a quality of a letter. Some of the essential qualities of an effective letter are:
Simplicity is necessary while writing a letter. A business letter must be simple and short so that it is easy to understand the messages given by the sender.
Another important quality of a letter is completeness. A letter should be written shortly, clearly and should be complete. Lengthy sentences should not be used. Repetitions should be avoided and words should be carefully chosen.
The good business letter should be clear. It must be written clearly using simple words so that receiver understands. It should be eye-catching too but confusing sentences, phrases, and proverbs should be avoided.
A business letter should have correct facts, figures, and statements. The clearness of the letter depends on its correctness. The language and grammar should be correct and right words should be used.
It is also another quality of good letter. The letter should be clear and attractive. It must be written in a certain format showing necessary parts.
Letter contains various parts should be considered while designing a letter. Some common parts of letter are:
The heading is used to convey positive image of the company as it includes the company’s address, phone and often email. It is not necessary to include that information again in the body of the letter. Sometimes, the writer will provide a direct phone number or personal email address if the action statement calls for direct communication.
This is the second part of a letter that contains the name and address of the receiver to whom the letter is written. The respectable words like Mr., Mrs., Miss, and Dr. are written before a name.
It is a third part of the letter.It is greeting of honor given to receiver by the writer. The words for salutation like Respected Sir, Madam are used for honoring the receiver.
It is the most important part of the letter which consists of detailed information about the subject matter. Messages to be delivered must be written clearly, correctly, concisely and courteously.
It is the sixth part of the letter. It is concluded with some polite words like Yours Faithfully, Yours Sincerely, Yours truly etc. It is written on the relationship between the sender and receiver.
It is the last part of the letter. It contains the signature,Name,and position of the writer. The writer has to sign and write his/her name and position.
Enclosure indicates the additional documents attached with the letter. It is written in a short form like"Encl"orEncls".
Carbon copy is used to copy the text of letters when we have to send to more than one authority for quick action.
Drafting a letter is an important part of a business. There are various types of letter used in business. They depend on the subject concern of the letter. Some of the major business letter are explained below:
Inquiry letter is defined as a letter that is written for collecting information about job seekers, prices, products, and services before awarding jobs, granting credit, making contracts and giving promotions. The description is given by the buyers to protect from the possibility of getting undesirable goods. It is generally written to a third party seeking information about either a job or a company that wishes to make a business relationship.
The letter which conveys the message for the supply of goods is known as a letter of order. It plays a vital role in contract between suppliers and buyers. It is generally prepared by a buyer to a seller for the ordering of goods which contain quality, quantity, size, time, place special instruction etc.
Complaint letter is a letter which is written to submit complain to the authority.It is a letter that describes the damage, errors or mistakes happened during the delivery of goods. While writing a complaint letter it must be genuine,courteous,correct and complete.
The letter which is written by a candidate for getting employment in an organization for a given post is called Application letter. While writing the letter, the applicant should state his academic qualification, experience, training, age health, hobby, the reason for applying the post etc.
Khanal, Soma Raj, Surendra Thapa Aslami and Sitaram Dhakal. Business Studies. Kathmandu: Taleju Prakashan, 2067.
Pant, Prem R., et al. Business Studies. Kathmandu: Buddha Academic Publishers and Distributors Pvt. Ltd., 2010.
Business communication can be defined as the network of information existed among the insiders and outsiders to solve the problems of business organization. Business deals with several individuals, firms, organizations, institutions and offices everyday. Such dealings take place with employees, managers, customers, suppliers, shareholders, creditors, banks etc. Communication is the exchange of messages for developing better understanding among them.
The sharing of information between the people within an enterprise that is performed for the commercial benefit of the organization. Therefore, every business has to ensure effective communication system so that it can achieve success keeping a balance between its performance and environment. In early times, business communication was limited to paperwork, telephone calls etc. But now with the advent of technology, we have cell phones, video conferencing, emails, satellite communication to support business communication.
According to Raymond, Marie, Kathryn and Neerja, "Business communication can be defined as a problem-solving activity.It is an interpersonal goal oriented process".
Source of communication:
Business data and information come from multiple sources. The main sources of information are:
Those sources which are accessible within the office itself is known as internal communication. Accounting records can be taken as a prime source of internal information. The details transactions of the past which may use as the basis for planning for the future.
Those sources which exist outside the business office known as external communication. There are various sources of external information they are :
The letter which is drafted by a business organization is called business organization communication for each and every type of business organization. The letter is an important medium of business. It is the traditional forms of business messages. It is written with the purposes of buying and selling goods and carrying out others activity of business. Letters, applications, circulars, notices, memorandum, quotation, orders, complaint letter etc. are the means of correspondence.
According to S.P Arora,"Correspondence can be defined as communicating in written on the subject of mutual interest either within the organization or with an outsider"
Structure of business letter
The effective business letter generally contains the following in a sequential order.
A business letter is written with a definite objective. The achievement of such objective upon the effectiveness of the letter.
Simplicity is necessary while we writing a letter. A business letter must be simple and short so that it is easy to understand the messages given by the sender.
Business letter is one which appears well, is written well and communicated well. A business letter is made up of different parts which should be arranged properly and orderly to make the letter attractive, meaningful, and effective. some parts in a sequential order are explained below:
Drafting a letter is an important part of a business. There is various letter used in business. The businessman writes different types of letters considering the matters of business as below: