Notes on Floor | Grade 12 > Hotel Management > House Keeping Department | KULLABS.COM

Floor

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floor(sourcewww.floorrenewal.com3888 × 2592)
floor
(source:www.floorrenewal.com)

Floor is the bottom-most part of any given room or hotel premises. Floors are readily noticeable and subjected to a great deal of wear and tear. Floor is functional and decorative, where a clean and well-kept floor surfaces indicate the standard of the establishment and also helpful in drawing the first impression of guests. Nearly 75% of department’s cost is spent on floor cleaning in hotels.

Section of floor coverings:

The EHK should coordinate with the architect and interior decorator to select appropriate floor coverings for each area. While selecting floor coverings for any given area, the following factors should be taken into consideration:

  • Appearance
  • Comfort
  • Durability
  • Life expectancy
  • Safety
  • Ease of cleaning
  • Cost

Types of floor

On the basis of floor covering, floors are classified into following types:

  1. Hard Floor

Hard floors are durable but noisy except some wood floor. These are mostly cold in feel, vermin-proof, impervious to dry rot, fire-retardant, and easy to clean as compared to other floors. A hard floor is further divided into two types: resilient and non-resilient. (Resilient = flexible, elastic, non-rigid)

i.) Resilient hard floor

wooden floor
wooden floor
(source:burik.hol.es)

Wooden floor come under the resilient hard floor. Wood is the oldest material used for the resilient floor. Softwood such as pine and fir have a high degree of resilience, whereas hardwood like oak and maple have low resilience. The durability of wood floor depends on the quality of wood and its maintenance. Wood floors are warm to touch and tend to be noisy. The weakest aspect of wood floor is its porosity, absorbency, and susceptibility to being damaged by water.

Some common types of wood used for flooring are:

  • Wood parquet (Block wood)
  • Plywood
  • Hardwood strip

ii.) Non- resilient hard floor

terazzo
terrazzo
(source:www.kleincoinc.com)

Some of the common types of nonresilient hard floor are:

  • Stone - e.g. marble, granite, slate
  • Concrete (cementations)- e.g. terrazzo, granolithic
  • Ceramic – e.g. ceramic tiles
  • Magnetite and resin, etc
  1. Semi-hard floor

The semi-hard floor is considered as durable; but less than hard floors. They are resilient except thermoplastic tiles. These are resilient to pests and easy to clean. Different types of semi-hard floors include:

  • Linoleum (in sheet form): It is made from oxidized linseed oil, wood floor, ground cork, resins, and pigment.
  • Cork (in the form of tiles): It is obtained from the outer, light-brown bark of cork oak trees. Cork tiles have a warm and restful appearance.
  • Rubber (in sheet form): Such type of flooring is used for making synthetic rubber. Rubber maintains good luster and has good resistant to chemical and surface moisture but it is difficult to scrub clean and is not recommended for installation in areas that have a serious moisture problem.
  1. Soft Floor

Soft floors are commonly known as a resilient floor that includes all types of carpet, rugs, and mats. These are quite warm and slip-resilient.

Methods of floor cleaning

findyourduck.com
Source: findyourduck.com

Floor cleaning methods can be classified into following types:

  1. Mopping

Mopping is a manual process of floor cleaning which is done with the help of mops on a daily basis. Damp and wet mopping process are followed to remove the dust, dirt and germs that are present on the floor.

Equipmentand materials used for mopping the floor are:

  • Broomstick and brush
  • Bucket and basin
  • Dustbin
  • Dustpan
  • Floor duster
  • Green pad
  • Mop
  • Detergent powder
  • Dettol
  • Water

Cleaning procedure of mopping:

  • Bush the floor by using the brush.
  • Collect the dust in the dustbin with the help of dust pan.
  • Make the solution of detergent and water in the bucket and mix them properly
  • Again make the solution of Dettol water.
  • Now dip the mop in the detergent solution and start mopping the floor thoroughly.
  • Again dip the mop in the Dettol solution to mop the floor for the second time.
  • Finally, dry the floor by using clean floor duster.

  1. Buffing/ Burnishing

Buffing is the cleaning process which involves spraying the polish solution over the floor with the help of speedy rotator machine. This is undertaken a weekly or periodic basis. This will remove dull scuff marks and keep the hard floor surfaces appear shiny and clean. Buffing can be done manually and mechanically.

Equipmentused for buffing the floor are:

  • Bucket and basin
  • Brush/ broom
  • Dustbin
  • Floor duster
  • Polishing solution (mansion polish)
  • Disinfectant
  • Mop
  • Drier
  • Detergent solution

Cleaning procedure of buffing:

  • Brush the floor using a brush.
  • Collect the dust in the dust bin with the help of dust pan and place it in a dustbin.
  • Make the solution of detergent and water in the bucket.
  • Again make the solution of Dettol water (disinfectant).
  • Now mop the floor by using detergent solution.
  • Disinfect the floor by applying disinfectant.
  • Dry the floor by using clean floor duster.
  • Machinery buffing involves spraying the floor with the polishing solution to restore the glow of the floor.
  • If the buffing is done manually, apply a small quantity of mansion polish on the dry floor with the help of floor duster.
  • Rub the area. Do the buffing process on the small section of floor and proceed until the whole area is polished.

  1. Scrubbing

Scrubbing is the cleaning process in which brush is used to rub the surface. Generally, this method is carried out on a weekly basis. Scrubbing can be done manually and mechanically.

Equipmentand materials used for scrubbing are:

  • Brush
  • Scrubbing brush
  • Dustbin
  • Dustpan
  • Bucket and basin
  • Floor duster
  • Dettol
  • Detergent
  • Water

Cleaning procedure of scrubbing:

  • Brush the floor using a brush.
  • Collect the dust on the floor with the help of dust pan and place it in the dustbin.
  • Make the solution of detergent and water in the bucket.
  • Again make the solution of Dettol water.
  • Now dip the scrubbing in the detergent solution until the stains are removed.
  • Again dip the floor duster in the dettol solution and wipe the floor with the help of floor duster.
  • Eventually, dry the floor with the help of dry floor duster.

References:

Joshi, Basant Prasad et.al., Fundamentals of Hotel Management-XII, Sukunda Pustak Bhandar, Ktm

Bhandari, Saroj Sing et.al., Principle of Hotel Management-XII, Asmita Publication, Ktm

Oli, Gopal Singh et.al., Hotel Management Principle and practices-XII, Buddha Prakashan, Ktm



  1. There are three types of floor. they are a soft floor , hard floor, and semi hard floor.
  2. The soft floor is also called resilient floor.
  3. Mopping is mostly used the process of floor cleaning.
  4. Polishing and buffing are finishing processes for smoothing a workpiece's surface using an abrasive.
  5. Scrubbing is the cleaning process in which brush is used to rub the surface. 
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