Concept, Importance, Types and Means of Communication

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source:www.slideworld.com

Concept of Communication

The process of exchanging information between two or more persons is called communication. It involves the flow of information from a sender to receiver. It is one of the important infrastructure of development. Communication is done by means of electronic, print, radio, waves and so on. We need to communicate to share information with other. The development of means of communication has made interpersonal relations close, interactive and easy. Communication plays an important role in the development of the country. It reduces the distance and makes the flow of information faster. It also saves time, budget and labor, Information, ideas and opinions can be shared among many persons at any given time through modern means of communication.

According to Keith Davis,“Communication is the process of passing information and understanding from one person to another"

According to peter Stimson,“Communication is the exchange of information between people or groups"

Importance of Communication

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source:www.slideshare.net

The following are the importance of business communication

  • Efficient Operation:

Communication plays a vital role all over the world. To run the office smoothly and efficiently communication is necessary. Means of communication has made interpersonal relation close and easy. Without communication it is impossible to exchange feedback.

  • Basis of planning:

Planning is the process of organizing the activities required for achieving the desired goal. Planning helps an organization to chart a course for the achievement of its goals. Communication can be used as the basis for better planning.

  • Aids in decision making:

Decision-making is the process of identifying and choosing alternatives based on the values and preferences of the decision-maker. Figures and alternatives require information, data, facts and other reports. Communication assists for effective decision making.

  • Facilitates control:

Control is the comparison of actual work with standard work set. It helps to set the standards and targets.

  • Effective co-ordination:

The process of organizing people or groups so that they work together properly and efficiently is called coordination. It requires the exchange of feelings, problems, ideas, information etc. between two or more members.

Types of Communication

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source:www.slideshare.net

Communication can be categorized into the following types:

  • Internal communication:

The process of exchanging information between the persons within the organization is called internal communication. The information, ideas, facts etc. are transferred from sender to receiver in the same organization.

  • External communication:

The process of exchanging information between the persons of various organizations is called the external communication. The information ideas, facts etc. are transferred from one organization to another organization.

  • Written Communication:

The transformation of information through written words is called written communication. The information under written communication can be in the form of notes, memos, letters, forms, notices, invoices, reports, brochures, e-mail, fax etc.

  • Oral Communication:

The exchange of information through words and sounds is called oral communication. The oral communication is done through mechanical devices such as telephone, intercom, dictating machine, loudspeakers, voice mails etc.

Means of Communication

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source:aulaecoplanet.blogspot.com

The tools and technology used for exchanging information between people and organizations are called means of communication. The means of communication plays a vital role for the effective transfer of information. There are various means of communication. They are classified into four categories.

  • Oral means of communication:

When messages or information is exchanged or communicated orally then it is called oral communication. It is word-based communication system but in oral form. Face to face conversations, group discussions, counselling, interview, radio, television, telephone calls etc. is used to express meaning of oral communication. Telephone, Radio, and television are the examples of oral means of communication.

  • Written means of communication:

The process of transforming message from one place to another place through written matters is known as written means of communication. Written communication has great significance in today’s business world. It is an innovative activity of the mind. Effective written communication is essential for preparing worthy promotional materials for business development. Fax, Electronic mail, Internet, Telegram are the examples of written communication.

  • Electronic means of communication:

Communication,which is done using electronic media is known as electronic communication. Internet,e-mails,telephones,mobiles,Internal communication links, a voice in a tap, bells buzzers,loudspeaker,voice mails are the examples of electronic means of communication. People can easily share conversation, picture, image, sound, graphics, maps, interactive software and thousands of things via electronic communication.

  • Visual means of communication:

Any image that is used to communicate an idea, whether it's a sign, poster, drawing, photograph, or television advertisement, can be included in the field of visual communications. It is one of the most important way which helps people to communicate and share information. Diaphragms, pictures, charts, and pages of computer images can be presented using visual means of communication.

References:

Khanal, Soma Raj, Surendra Thapa Aslami and Sitaram Dhakal.Business Studies.Kathmandu: Taleju Prakashan, 2067.

Pant, Prem R., et al.Business Studies.Kathmandu: Buddha Academic Publishers and Distributors Pvt. Ltd., 2010.

  1. The process of exchanging information between two or more persons to a mutual understanding to each other is called communication
  2. Especially by means of electronic, print, radio, waves and several other means that may be e- mail, internet, telephone, radio, television, letter, fax, magazines, newspapers.
  3. The process of exchanging information between the persons within the organization is called internal communication.
  4. The tools and technology which are used for exchanging information between people and organizations of different places are called means of communication.
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  • ___________is the process of transferring information between people or groups for mutual understanding and confidence.

    Communication
    Elelctricity
    Office machines
    Trade
  • According to_______,"Communication is the process of passing information an understanding from one person to another".

    James Stephenson
    R.N ownes
    Keith Davis
    Peter Stimpson
  • According to_________,"Communication is the exchange of information between people and groups."

    James Stephenson
    Peter Stimpson
    J.C Denyer
    S.P Arora
  • According to__________,"Communication is the transfer of information from a sender to receiver with the information being understood by the receiver."

    Keith Davis
    S.P Arora
    Kroontz and Weihrich
    R.N ownes
  • _________are the importances of Communication.

    All
    Efficient operation
    Aids in Decision making
    Basis of planning
  • ________is a thinking before doing a wok.

    Records management
    Decision making
    Planning
    Co-operation
  • ________is the process of solving the programs through selecting the best alternatives .

    Records management
    Decision making
    Planning
    Co-operation
  • Establishment of cordial relationship between the managers,workers and the departments is known as________.

    Communication
    Cooperation
    Coordination
    Direction
  • The process of exchanging information between the persons within the oranization is called__________communication.

    Oral
    External
    Internal
    Written
  • The exchange of information from one employee to another within the same department is called ________communication.

    Interdepartmental communication
    Internal Communication
    Intradepartmental Communication
    External Communication
  • The exchange of information between the personnel of different department is called ____________.

    Interdepartmental communication
    Internal Communication
    External Communication
    Intradepartmental Communication
  • The process of exchanging information between the persons of various organizations is called___________.

    Internal Communication
    Oral Communication
    External communication
    Written Communication
  • The transfomation of information through written words is called_________.

    External communication
    Internal Communication
    Oral Communication
    Written Communication
  • The exchange of information through words and sounds is called _________.

    Oral Communication
    Internal Communication
    Written Communication
    External communication
  • Which means of communication can be uses to be face-face conversion,interviews,group meeting and team briefings?

    Electonic means of communication
    Visual means of communication
    Oral means of communication
    Written means of communication
  • Which means of communication can transfer information with a written record and verbal speech ?

    Electronic means of communication
    Written means of communication
    Oral means of communication
    Visual means of communication
  • Which can be used to support oral,written or electronic communication ?

    Written means of communication
    Visual means of communication
    Electronic means of communication
    Oral means of communication
  • ________can be defined as the network of information existed among the insiders and outsiders to solve the problems of a business organization.

    Records management
    Business Communication
    Co-operative Organization
    Business letter
  • The information obtained from outside the business is called ____________.

    Record Retention
    Internal information
    External information
    Business letter
  • The information obtained from inside of the business is called____________.

    External information
    Record Retention
    Business letter
    Internal information
  • _________are the several sources of external information.

    All
    Television and radio media information
    Online information
    Print information
  • According to_________,"Corresspondence can be defined as communicating in writing on subjects of mutual interst either within the organization or with an outsiders."

    J.C Denyer
    Y.K Bhusan
    S.P Arora
    Keith Davis
  • ________are the qualities of good business letter.

    Simpicity
    Completeness
    Clarity
    All
  • _________is the initial part of a letter which consists of letterhead,date and reference number.

    Body of the letter
    Enclosure
    Complementary close
    Heading
  • _________refers to the combination of name,address,telephone number,fax number,post box number etc.

    Subject
    Heading
    Complementary close
    Body of the letter
  • The letter written by the buyers to the supplier to know about the products,prices,means of delivery,quality,quantity and other terms and conditions of the business is called an__________.

    Application letter
    Order letter
    Complaint letter
    Enquiry letter
  • The letter written by the buyers after getting response from the supplier is called an______.

    Order letter
    Complaint letter
    Enquiry letter
    Application letter
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