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Correspondence

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Introduction

Handling correspondence is one of the routines of an office. It is creative and challenging functions to be performed by an office assistant. Correspondence is a written form of communication which formalizes all the official activities of an organization. It is considered as the formal agent, which speaks and gives messages on behalf of the office. An effective letter is a strong tool for motivating people, changing their attitude and maintaining and developing good relations with them. It is used for making an inquiry, giving replay, placing an order, making complaints, settling compliant and attracting potential customers. It gives a positive impression to the customers and helps in increasing goodwill of an organization. so, the successful or failure of the organization mostly depends upon efficiency in handling correspondence.

Definition:
Correspondence is the most useful means of written communication. It is the process of exchanging official information between individuals and organizations of different places. It is the process of receiving and sending letters for achieving a definite objective. It may also take place in the form of a report, circular, telegram and electronic mails. The following is a definition of correspondence:

"Correspondence can be defined as communicating in writing on subjects of mutual interest either within the organization or with an outsider. " - S.P Arora

According to this definition, we say that correspondence is the process of exchanging written information between individuals and organizations of different places for carrying out different official activities.

Need and Importance of Correspondence:

  1. Exchanges information
    Correspondence is the safest, cheapest, most convenient and popular means of exchanging information for all individuals, business organizations, government offices, and social organization.

  2. Enhances goodwill
    Effective letter writing creates a positive impression upon the customers. It helps to develop positive attitude and impression about the activities and products, which ultimately helps to enhance the goodwill of the organization.

  3. Determines responsibility
    Correspondence is a written document which is signed by the writer. It makes the receiver responsible for doing the job as specified in the letter.

  4. Provides evidence
    Correspondence maintains written record which can be produced as an evidence for the transactions performed and contract done. Such evidence is useful for settling disputes and misunderstanding.

  5. Makes communication reliable
    Correspondence is the most reliable means of communication. It is the authentic means of communication which formalize all the activities of an organization.

  6. Provides written records
    Correspondence provides written records for all the activities of an organization for future reference. It provides the written records for the transactions performed, decisions were taken and contract and agreement done.

  7. Maintains public relation
    Correspondence is a strong means of communication for maintaining and developing a warm relationship with customers, suppliers, financial institutions and governmental bodies. It helps in changing the interest and attitude of the customers and promoting sales.

Objectives of Correspondence

  1. To keep permanent records of important activities regarding activities the transactions, contracts, an agreement made and decisions taken.
  2. To settle the misunderstanding and disputes regarding different matters of the organization by providing written evidence.
  3. To provide the valuable information to the concerned parties at the time of necessity.
  4. To maintain present and attract potential customers and to promote.
  5. To fulfill legal formalities as per the requirement of the concerned act.



  • Correspondence can be defined as communicating in writing on subjects of mutual interest either within the organization or with an outsider.
  • Correspondence is a written form of communication which formalizes all the official activities of an organization.
  • Correspondence is the process of exchanging written information between individuals and organizations of different places for carrying out different official activities.
  • The success or failure of the organization mostly depends upon efficiency in handling correspondence.
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Questions and Answers

Click on the questions below to reveal the answers

The following are the objectives of correspondence:

  1. To keep permanent records of important activities regarding activities the transactions, contracts, contracts, agreement made and decisions taken.
  2. To settle the misunderstanding and disputes regarding different matters of the organization by providing written evidence.
  3. To provide the valuable information to the concerned parties at the time of necessity.
  4. To maintain present and attract potential customers and to promote.
  5. To fulfill legal formalities as per the requirement of concerned act.

0%
  • A written form of communication which formalizes all the official activities of an organization is called ______.

    incongruence


    correspondence


    modification


    deviance


  • Which is not a need and importance of correspondence?

    exchanges information
    enhances goodwill
    does not provide evidence
    provides written records
  • Which one of them is an objective of correspondence?

    To destroy permanent records of important activities regarding activities the transactions, contracts, contracts, agreement made and decisions taken.
    To prolong the misunderstanding and disputes regarding different matters of the organization by providing written evidence.
    To provide the valuable information to the concerned parties at the time of necessity.
    To neglect present and attract potential customers and to promote.
  • Handling mails is creative and changeling functions to be performed by ______.

    an office assistant


    a sectional chief


    a personal assistant


    an office chief


  • An effective letter is a strong tool for _____.

    maintaining and developing good relations withthe people


    all the options are correct


    changing the attitude of people


    motivating people


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