Handling correspondence is one of the routines of an office. It is creative and challenging functions to be performed by an office assistant. Correspondence is a written form of communication which formalizes all the official activities of an organization. It is considered as the formal agent, which speaks and gives messages on behalf of the office. An effective letter is a strong tool for motivating people, changing their attitude and maintaining and developing good relations with them. It is used for making an inquiry, giving replay, placing an order, making complaints, settling compliant and attracting potential customers. It gives a positive impression to the customers and helps in increasing goodwill of an organization. so, the successful or failure of the organization mostly depends upon efficiency in handling correspondence.
Correspondence is the most useful means of written communication. It is the process of exchanging official information between individuals and organizations of different places. It is the process of receiving and sending letters for achieving a definite objective. It may also take place in the form of a report, circular, telegram and electronic mails. The following is a definition of correspondence:
"Correspondence can be defined as communicating in writing on subjects of mutual interest either within the organization or with an outsider. " - S.P Arora
According to this definition, we say that correspondence is the process of exchanging written information between individuals and organizations of different places for carrying out different official activities.
The following are the objectives of correspondence:
A written form of communication which formalizes all the official activities of an organization is called ______.
Handling mails is creative and changeling functions to be performed by ______.
an office assistant
a personal assistant
an office chief
a sectional chief
An effective letter is a strong tool for _____.
changing the attitude of people
all the options are correct
maintaining and developing good relations withthe people