Control is a continuous process. It is an integral part of management. It is concerned with monitoring and evaluating performance so as to obtain the best results from managerial efforts. It ensures work accomplishment according to plans. It is also the process of guiding and supervising the events in the organization. The process of control consists of the following elements:
Every successful organization must employ control systems. Control ensures that everything is going on properly and according to plans. There are a number of essentials or requirements of adequate control, which a manager must always keep in mind. The effective control system has certain common characteristics. The importance of these characteristics varies with the situation. In general, effective control systems have the following characteristics.
Smriti Chand, Management. Your Article Library.com. Since 1998. Electronic. 15 06 2016. http://www.yourarticlelibrary.com/management/9-characteristics-of-an-effective-control-systems-explained/3511/
Venkatesh, Controlling. Your Article Library.com. Since 1998. Electronic. 15 06 2016. http://www.yourarticlelibrary.com/management/controlling/steps-involved-in-control-process/53348/
A good control system should be easy and clear to understand and operate. Control system that is not easily understood by the users is of no value. The instruction should be unambiguous to follow. The controlling techniques which are complicated such as complex mathematical formula, charts, graphs, advanced statistical method should be as far as possible avoided because such techniques may fail to communicate the meaning.
The information of management should be get in proper time so that corrective actions can be taken in time. There are many problems in the organization which require immediate attention. If the information about such problems is not evaluated in a right time, then such information may become useless and damage may occur. The means of information must be collected, processed, and evaluated quickly.
It is important that controlling system should be flexible enough to keep pace with changing conditions of the business. The effective control system must be flexible enough to adjust to any adverse changing conditions of the business. Flexibility in control system can be introduced by preparing alternative plans for varios solutions of problems.
4. Focus on strategic plan
An effective control system focus on those critical areas where deviations from standards are most likely to occur or would do the greatest damage. The control system should also concentrate on those areas where corrective action can be most effectively applied.
The people work in harmony with organizational policies when the controls are consistent with corporate values and culture. The control system has become an integrated part of the organizational environment. It has become effective in every organization.
6. Economic feasibility
The controlling system should be economical and worth its costs. The controlling system should be economical to operate. It should be easy to comprehend and apply by the concerned person. It should never be too costly in terms of both financial and human resources.
Setting of Control Standards
The first step in any control process is to set the control standards against actual performance so the results can be controlled. Standards represent the criteria against which actual performance is measured. The standard of control may be quantitative or qualitative. The standards which are measured and expressed is known as measurable standards. The standard must be achievable. The standard must be set up keeping in mind the resources of the organization and as far as possible standards must be set up in numerical or measurable terms. The achievement of various targets can make the specific persons responsible. The levels of achievement are also decided in advance. The Control standards should also be consistent with the organizational goals.
Measurement of Performance
After the establishment of standards, the next step is the measurement of actual performance. Finding out deviations becomes easy through measuring the actual performance. The measurement of performance should be accurate and reliable with the standards. It should be clear, simple and objective. The tangible standards can be measured in an easy way as it can be expressed in units, cost, money terms, etc. If the performance of manager has to be measured the quantitative measurement becomes difficult. The Performance of a manager cannot be measured in quantities.The measurement of qualitative performance such as human relations, employee morale, etc. can be done through psychological tests and surveys. The Measurement of performance is an important part of the control process.