Please scroll down to get to the study materials.
Communication can be classified into the following types:-
When the communication of the organization occurs by following prescribed or predetermined rules, policy and regulation of the organization then the communication is called formal communication. Formal communication is governed by the established chain of command. For example, employees may be given a presentation from the human resources department on new policies and procedures.
These forms of communication follow three distinct directions. They are:
Informal communication is about using channels that are in contrast with formal communication channels. It’s just casual talk. It is established for societal affiliations of members in an organization. It refers to face-to-face discussions. It happens among friends and family. The use of slang words, foul language is not restricted to informal communication. Usually, informal communication is done orally and using gestures.
Verbal communication is communication by using speech that is understood by all parties to the communication. In other words, it is about talking. We should keep in mind that we are talking about speech, not the written word. Written communication falls under its own category.
When we talk to others, we feel that others understand what we are saying because we only know what we are saying. Usually, people bring their own attitudes, perception, emotions, and thoughts about the topic. It creates a barrier in delivering the right meaning.
Verbal Communication is divided into:
Non-verbal communication is complicated communication among other communication. It is the process of sending a message without using words to convey its meaning. Different elements are included in non-verbal communication. This type of communication is the sending or receiving of wordless messages. It includes gestures, body language, posture, a tone of voice or facial expressions. Non-verbal communication is all about body language.
The communication is not successful in many cases. There are many obstacles to achieve effectiveness and efficiency. They are called barriers to effective communication. There are four key barriers that can occur within a company. The major barriers to effective communication are as follows:
BUSINESSSTOPIA. Copyright 2016. Electronic. 14 06 2016.https://www.businesstopia.net/communication/semantic-barriers-communication
Notes Desk, Your Academic Encyclopedia. 08 03 2009. Electronic. 14 06 2016.http://www.notesdesk.com/notes/business-communications/types-of-communication/
Skills you need, Helping you develop life skills. Electronic. 14 06 2016.http://www.skillsyouneed.com/ips/barriers-communication.html
The formal and informal communication are explained below:
When the communication of the organization occurs by following prescribed or predetermined rules, policy and regulation of the organization are called formal communication. Formal communication is governed by the established chain of command.
These form of communication follow three distinct directions. They are
1. Vertical communication
Any communication that flows downward from the superior to subordinate and upward from subordinate to a superior is known as vertical communication. The main objective of vertical communication is to carry complaints, suggestions, intelligence, reports, innovative ideas, opinions, and reactions from the subordinates. For example, Employees may give a presentation from the human resources department about new policies and procedures.
2. Horizontal communication
Horizontal communication refers to the flow of information among the departments or people of the same level in an organization. Horizontal communication helps to maintain mutual understanding, co-operation and co-ordination among the same level of employees. The two departments may be under the same superior or may have different heads. For example, communication among finance manager, account manager, production manager and marketing manager is horizontal communication.
3. Diagonal communication
Communication that crosses work areas and organizational level is known as diagonal communication. Under this communication, any employee can communicate to any other employees without considering the hierarchy or level of employees. This communication crosses the formal network of communication and a chain of command.
Informal communication is about using channels that are in contrast with formal communication channels. It is a casual form of information sharing typically used in personal conversation with family and friends. The use of slang words, foul language is not restricted to informal communication. Usually. informal communication is done orally and using gestures.
The verbal and non-verbal communication are explained below:
A. Verbal communication
Verbal communication is the process of exchanging message and information through words. Verbal communication takes place through face to face conversations, group discussion, counseling, interview, radio, television, notes etc. It exchanges the information or message between two or more persons through written or oral words. In other words, it is about talking.
Verbal Communication is divided into:
1. Oral Communication
Oral communication includes face-to-face conversations, speech, virtual conversation, video, radio, television, voice over the internet. It refers spoken words.
2. Written Communication
A message of written communication may be printed or hand written. In written communication message can be transmitted by email, letter, report, memo etc.
B. Non-verbal communication
Non-verbal communication is the exchange of information or message between two or more people through gestures, facial expressions eye contact, proximity, touching etc. and without using any spoken or written word. This type of communication is the sending or receiving of wordless messages. Non-verbal communication is all about the body language.