Front office department is the ﬁrst department noticed by the guest whenever they enter into the hotel. It is the department which it responsible for the sale of the hotel room through systematic method of reservation followed by registration.
Front office personnel are the staffs of the hotel who directly deals with guests. Personal working in front office departments needs very special qualities. Sometime the image of the hotel depends upon his/her personal qualities .He/She has to work as a salesmanship, problem solver, and coordinates.
Registration can be defined as the process of assigning rooms to the guest at the time of their arrivals by filling necessary details about the guest and the rooms contains in a registration from. Registration from acts as a source of information about guest and acts as a legal proof for both the hotel guest. check in :This is a process of guest registration at the front office reception counter which mostly occurs from afternoon till late evening. check-out: Check-out refers to departure of the house-guests at the end of their stay which Mostly occurs from early morning till mid-afternoon.
Sundry service is the extra service provided to guest for their satisfaction. For this service information desks and bell, the desk would play. Coordination with another department- Front Office department is the hub of the hotel. In order to provide best possible service to the guest, Front office should always co-ordinate with other departments
The front office department is the most visible department in a hotel and the first and last point of guest contact so hotel spends lump sum part of money to make it more luxurious and beautiful.