Subject: Hotel Management
A service or item offered in guest rooms for continence and comfort at no extra cost.
The section of the department located at the backside, which has no direct relation with the guest like linen, pantry, laundry, grading.
A mat used for wiping feet after taking
A kit consists of basic business supplies such as file or pepper clips, pins, rubber band, glue stick, etc for the emergency business purpose.
A type of room located at the swimming pool, away from the main building, use for changing purpose.
Wheels under the Housekeeping trolley, which helps to make the trolley mobile.
Room that has been already cleaned by housekeeping for the sale.
A type of room rate for children below twelve years also referred as day rate or half rate.
A deep cleaning is undertaken in the guest room and in a public area.
Room to be vacant for guest or it is also known as check out room.
A report prepared by housekeeping department against a room status report that differs from the front desk in the number of room cleaned.
A paper bag used for discarding used sanitary napkins' or toilets and tissue papers kept near to the toilet bowl.
A "Do Not Disturb" card hung outside the doorknob of the room by a guest to inform staff and visitors not to disturb.
Lift in a hotel for guest and staff separately.
A key that unlocks and opens all the doors in the hotels even when the door are double locked also referred as the grand master key used only in emergency cases. For example (if the guest does not open the door for a long time)
A floor of the hotel that offers world class service in the rooms.
A key that opens all the guestrooms of any particular floor in the hotel, handled by a housekeeping attendant or room boy to clean the room.
Free of Charge
Functional areas of the hotel that have extensive contract with the guest such as F and B outlets and Front office.
A card provided in each room or in F and B outlets to fill about the likes and dislikes regarding the services provided in a different department of their necessary suggestions or comments to be improved in the future.
A stationary folder which includes letter head, envelops, fax, papers, laundry list, brochure, tariff card, etc kept in hotel rooms for guest use.
A portable bag or a container used for storing and transporting cleaning supplies.
An opening in washing machine through the detergents can be poured.
The department responsible for maintaining the garden and flowers required in the hotel.
A telephone call made by a member of hotel staff or guest within the hotel.
A report made by each floor attendants on the basis of the current status of room cleaned.
The largest sized bed in a hotel of 78 centimeters to 80 centimeters.
A place where linens and uniforms are washed, dry, cleaned, pressed, etc.
A housekeeping trolley that consists of all guest supplies and equipment necessary for cleanliness of bathroom and bedroom.
A key that can open or unlock any door in the hotel which has a single lock.
The protector that helps to keep the mattress away from being wet and strain for long term use.
The corner fold of the bed sheet while making the bed.
Its full form is Material safety data sheet. A sheet or data that consists information about chemicals and their use in a safe way.
It refers to all the table linens in the hotel.
It means Out of Order. It means the room is under maintenance
(It means Occupational safety Health act) the rules or act that protects from the unsafe condition.
The standard or a minimum number of linen or things materials for required for work to be performed in the day to ensure smooth functioning.
The scale that measures the acidity and alkalinity of a substance or solution.
The second largest bed in the hotel after king sized bed.
A section of F and b outlet that provides F and B facilities in a room as per the order of the guest.
The current condition or position of a guest room whether it is vacant or occupied, out of order, dirty, clean, etc.
A kit that contains sewing supplies such as needles, thread, a button for emergency purpose.
Flannelette or soft cloths materials used for shining or polishing the shoes.
A plastic cap used to protect hair from keeping wet during the shower for the ladies.
The card placed in as tent style for promotion and publicity of hotel products.
It refers to evening service provided in the evening in all the guest room by turning the bed linen, keeping the lights on and by drawing the curtains, replacing necessary guest supplies so that the room is ready to sleep comfortably for guest.
Fabrics or linens used for furniture décor.
An equipment or machine that is used to clean floor, furniture or carpet etc.
A person in the housekeeping department under laundry section who takes the guest linen or uniform and returns back in time after washing. It also refers to personalize service.
Materials from which toilet bowls, wash basins, commode are made.
A European term for toilet bowl and water closet.
Oli Gopal Singh et.al., Hotel Management Principles and Practices-XI, Buddha Prakashan, Kathmandu.
Bhandari, Saroj Sing et.al., Principles of Hotel Management-XI, Asmita Books Publication, Kathmandu.
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